Terms of Service
Updated: 5/17/25
Acceptance of Terms By using Chapters, you accept these Terms and Conditions in full. If you do not agree, you must contact Chapters in writing. Additional terms may apply when registering for specific services. Changes to these Terms will be communicated, and continued use implies acceptance.
Author/Manuscript Ownership and Responsibility Authors retain full ownership of all manuscript intellectual property rights created, approved or uploaded to Chapters. Authors are solely responsible for ensuring the authenticity and legality of all manuscript content.
Platform Ownership Chapters.io retains all rights to the Chapters platform IP, including software, text, media, and designs, unless otherwise specified.
Content you provide, create or upload remains yours; however, by uploading, you grant Chapters a license to use, display, and distribute it solely for the purpose of housing and creation of author-owned IP initiated by or on behalf of the author. This license is limited to what is necessary for the provision of services.
Missed Meetings Policy We kindly request that you provide at least 24 hours' notice if you are unable to attend a scheduled meeting or call. This includes appointments such as calls, editor sessions, or other scheduled commitments. While we understand that unexpected circumstances may arise, repeated missed meetings without sufficient notice may result in reasonable cancellation fees, based on applicable rates. This helps us ensure we manage our time effectively and provide the best service possible.
Payment and Pricing Pricing for Chapters.io services is as communicated per client proposal. You agree to make payments on time as per the agreed terms. Failure to pay may result in service delays or suspension, editor replacement and/or termination.
Confidentiality We are committed to protecting any confidential information shared with us and will only disclose it to third parties, such as editors, agents, or service providers, as necessary to perform our publishing services or as required by law. Confidential information includes, but is not limited to, unpublished manuscripts, editorial feedback, business strategies, marketing plans, and any non-public intellectual property related to your works.
Force Majeure Chapters shall not be liable for any delays or failures in performance resulting from events beyond its reasonable control, including, but not limited to, acts of God, natural disasters, pandemics, government regulations, strikes, labor disputes, war, terrorism, or disruptions in power, communications, or transportation. In the event of such delays, Chapters obligations under this agreement shall be suspended for the duration of the force majeure event, and Chapters.io will resume performance as soon as reasonably possible.
User Responsibilities By using Chapters, you agree to respect and comply with all applicable laws and regulations, including those related to intellectual property, copyright, and data protection. We ask that you ensure any content you upload, share, approve or use on the platform appropriately acknowledges third-party rights and does not infringe upon them.
Prohibited Content We strive to maintain a respectful and legally compliant environment on Chapters. Therefore, users should avoid sharing content that may be defamatory, obscene, or infringing. Chapters reserves the right to review and remove content if necessary to uphold these standards.
Third-Party Integrations and Services Chapters may incorporate or rely on third-party software, services, or plugins for payment processing, content management, or other functionalities. You acknowledge and agree that Chapters.io is not responsible for the availability, functionality, accuracy, or performance of third-party services, nor any damage or loss resulting from their use. The use of such third-party services is subject to the terms and conditions of the respective third-party providers, and Chapters.io is not liable for any failure on their part to perform.
Indemnification You agree to indemnify, defend, and hold harmless Chapters.io, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your use of the platform, violation of these Terms and Conditions, or any other wrongful conduct by you or any person using your account. This includes, but is not limited to, claims arising from content you submit, post, transmit, or make available through the platform.
Data Security Chapters.io takes reasonable measures to protect your personal data and ensure the security of information transmitted through the platform. While we implement industry-standard safeguards such as encryption and secure servers, we cannot guarantee complete protection against unauthorized access, hacking, data loss, or breaches. By using the platform, you acknowledge and agree that any transmission of data is at your own risk, and Chapters.io shall not be liable for any unauthorized access to or disclosure of your information due to circumstances beyond our control.
Service Availability and Limitation of Liability Chapters provides services on an "as is" and "as available" basis, without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free service and will not be liable for any losses resulting from service interruptions, errors, or technical issues. Our maximum liability to you will not exceed the total amount you have paid for services in the preceding 12 months.
Termination Either party may terminate this agreement with written notice at any time. In the event of termination, Chapters will be paid for work completed up to the date of termination. Chapters will make reasonable efforts to purge your data from our systems; however, we are not responsible for retaining, recovering, or returning any data to you after account termination.
Data and Content Removal Post-Termination Upon termination, Chapters.io will retain your content for 60 days, during which time you can download your data. After this period, we reserve the right to delete your data from our systems. You retain ownership of all content created prior to termination; however, all of your data will be purged from our systems after the 60-day period.
Governing Law and Dispute Resolution These Terms are governed by and construed in accordance with the laws of Wyoming. In the event of any dispute arising out of or relating to these Terms, the parties agree to first attempt to resolve the dispute through good-faith mediation. If mediation is unsuccessful, any disputes will be resolved exclusively in the courts of Wyoming.
Account Suspension Chapters reserves the right to suspend or terminate accounts for the following reasons:
- Non-payment of fees
- Violation of these Terms and Conditions
- Sharing of platform access credentials with unauthorized users
- Uploading or sharing prohibited content
- Engaging in abusive or threatening behavior toward staff or other users
- Repeated missed meetings without proper notice
- Attempting to circumvent or compromise platform security
Third-Party Content Responsibility Responsibility for ensuring proper rights clearance for third-party content rests with the author or the source from which we received the information. Authors are solely responsible for securing permissions and licenses for any third-party content included in their works. Chapters.io shall not be liable for any infringement claims arising from third-party content provided by authors.
Communication Methods All official notices, communications, and notifications under these Terms shall be delivered via email. It is your responsibility to maintain a current and functioning email address in your account settings. Notices sent to your registered email address will be considered delivered and received.
Changes to Terms and Conditions We reserve the right to update these Terms at any time. Changes will be communicated via email or platform notifications. Your continued use of Chapters.io following these changes signifies your acceptance of the updated terms.
Miscellaneous This Agreement, along with any attachments, represents the entire agreement between the parties and overrides any conflicting terms in prior agreements or communications. Modifications must be in writing and signed by both parties. The Agreement is governed by the laws of Wyoming and applies to successors and assigns. Neither party is liable for delays due to circumstances beyond their control. Each party confirms they have the authority to enter into this Agreement.
Updated: 5/17/25